Politique d’expédition

Shipping From Japan

HobbyTiger ships from Fukuoka Prefecture, Japan. Available destinations and shipping methods depend on current services from Japan, destination country, package size, weight, item type, and carrier availability.

Delivery Timing

Delivery time depends on shipping method, destination country, customs processing, courier handoff, and local postal service. Pre-orders also require the item to release and arrive for fulfillment first.

Tracking Issues

After your order ships, you will receive tracking information when available. Tracking updates may take several days to appear depending on the shipping method, courier, destination country, customs processing, and local postal service.

If your tracking has not updated for an unusual amount of time, please first check with your local postal service or courier. If they cannot help, contact HobbyTiger support and we will assist where possible.

Returned Packages

If a package is returned because of an incorrect address, refusal, unpaid customs fees, or missed collection, additional shipping fees may be required to resend it. Original shipping fees are generally not refundable.

Wrong Address, Refused Delivery, Or Unclaimed Packages
Please make sure your shipping address is complete and correct before placing your order. Shipping fees are generally not refundable when a package is returned due to address issues, refusal, customs non-payment, or missed collection.

Lost Packages

If a package appears to be lost, HobbyTiger may need to request an investigation with the courier or postal service. Investigation times vary by country and shipping method, and the process can take several weeks or longer.

Refunds, replacements, or compensation can only be reviewed after the courier investigation is complete. Orders shipped with uninsured or limited-compensation shipping methods may not be eligible for full reimbursement if the carrier confirms loss or damage outside the covered amount.